Refund Policy
At AlifeAvenue.Store, customer satisfaction is our top priority. We carefully inspect all products before dispatch to ensure quality and accuracy.
Eligibility for Refund
A refund may be issued if:
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You receive a damaged, defective, or incorrect product
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The issue is reported within 24 hours of delivery
To request a refund, please contact us at alifavenue@gmail.com with:
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Order number
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Clear images or video of the issue
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Description of the problem
Non-Refundable Items
Refunds are not applicable in the following cases:
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Change of mind or personal preference
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Incorrect address provided by the customer
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Refusal to accept delivery (Cash on Delivery orders)
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Products damaged due to misuse or mishandling
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Customized / personalized products, unless received damaged or incorrect
Refund Process
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Once your claim is approved, the refund will be processed.
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Refunds for COD orders are issued via bank transfer or store credit.
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Refunds are processed within 5–7 working days after approval.
Shipping Charges
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Shipping charges are non-refundable, except in cases where the error is from our side.
Contact Us
For refund-related queries, please contact us at:
📧 alifavenue@gmail.com